Inbound Call Management

Complete control of your inbound calls, simply and instantly, from a web-based portal offering an extensive range of capabilities without incurring capital expenditure.

Overview

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Inbound calls can be challenging to manage, requiring a rapid response to changing business conditions. However, many businesses are faced with solutions that are costly or inflexible.

SpiriTel’s Inbound Call Management provides a vast range of intelligent, inbound call services accessed by web browser, saving costs and requiring no capital expenditure. The system delivers bespoke solutions to enhance your customer relationship activities:

  • Complete control of your inbound call routing
  • Online feedback on your call handling performance
  • Business continuity solutions
  • Call recording
  • Automated order processing and payment
  • ‘On demand’ services, available instantly
  

Inbound Call Management

Features

INBOUND MANAGER PLATFORM

Inbound Manager ensures that your staff, customers and suppliers are connected to the right destination with minimum delay and the best possible call experience:

Fax to Email

  • Faxes delivered via e-mail or accessed via Internet.

Call Statistics

  • Instant access to call handling performance and statistics, updated in real time.

Call Recording

  • Inbound and outbound call recording for all calls, a percentage of calls, or on demand.

Virtual Operator

  • Hunts calls between groups, offering call queuing and auto attendant
  

 

  

Call Centre

  • Provides a multi-layered menu system using call recording, hunt groups, queuing, voicemail, data capture and ratio plans.

Voicemail

  • Sent to e-mail address or to a mobile via SMS notification, accessed remotely via landline or mobile. Your message can be personalised to greet your callers in a professional manner.

Business Continuity

  • Maintains business as usual, providing consistently high quality service levels.

At a click of a button, we make it simple for you to have the communications solution you need and to keep you connected.

Learn More

DATA SHEETS

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SpiriTel contact point

  

CONTACTS

Steve Burges
Managing Director, SpiriTel Networks
T 020 7374 5402
E info@spiritelplc.com

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