Mobile Call Recording

Need Mobile Call Recording that is affordable and FSA compliant? SpiriTel has the right solution to fit your business.

Overview
Features
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Overview

Based on an innovative software solution for BlackBerry and smartphone technology, our Mobile Call Recording service offers the simplest and most cost effective approach to recording mobile phone calls within your company.

Its flexibility means that it can be adapted easily to fit your business and your budget. There are options available for in-house managed systems and off-site hosted services. The software integrates with existing systems, file formats, indexing and data storage, and can be supplied with the necessary hardware as a complete turnkey system.

There are many business advantages to Mobile Call Recording, such as resolving disputes, monitoring the quality of customer care being provided, to aid staff training or sharing a conference call with a colleague.

Mobile Call Recording

Features

HOSTED SYSTEMS

We will deploy the system remotely within a secure data centre. BlackBerry handset software is pushed from the BlackBerry Enterprise Server (BES) and will control the device on all incoming and outgoing calls. The BES call log and the recording time tags can be consolidated on request.

Administrator alerts are set up to inform you should a call connect but not be recorded for some reason. Recorded files can be created in the format specified. The recorded files can be FTP transferred and deleted from the hosted system after file creation, or held on the hosted system.

ONSITE SYSTEMS

The software can be deployed on your own premises simply and quickly, using existing voice recording and a BlackBerry Enterprise Server. The system can be integrated with most call recording equipment or can be supplied by SpiriTel.

A recording solution for integrated fixed and mobile calls is also available, having call management capabilities and drilldown call extension details. This facility complements existing recording facilities with additional recording channel capacity that can be used for both fixed and mobile calls.

Therefore, if your requirement is for all recordings to be made and stored within the corporate network, the solution can be installed onsite, using your existing PBX, telecom trunks, IP telephony networks and call recording equipment.

COMPLIANCE/REGULATORY

FSA regulations require that businesses record all ‘relevant’ telephone conversations. Consequently, financial businesses need to take immediate action to review whether they will be compliant technically and which of their staff are eligible for compliance.

By recording relevant company mobile devices, you can show that all reasonable efforts have been made to keep accurate records. This will strengthen internal controls and build confidence with regulators, customers and suppliers.